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Your privacy is important to us. This Privacy and Cookies Policy explains what personal data we collect from you and how we use it.


Important Information

Luton Osteopathic & Sports Injury Clinic Ltd is a company registered in England and Wales with registered number 4960474 and our registered office is Thomson’s Accountancy, Grove house, 1 Grove Place, Bedford MK45 3JJ.

Our general manager David Leach can be contacted at


What information we collect and use.

Your interactions with us: if you contact us, we may keep a record of that correspondence. When you contact us, phone conversations maybe monitored or recorded.

Consent forms signed by you allowing one of our staff you treat you at one of our clinic is held a period of two years before being destroyed via shredder then fire.

Your osteopathic medical records must be held by us in a secure/locked place for 7 years. After that period of time they will be disposed of via shredding process then a fire.

Visits to our websites: This include, but is not limited to, traffic data, location weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.


What allows us to process your information.

We do not direct market our client or pass personal details to any marketing companies.

We store personal data to comply with HMRC rules on invoicing and will maintain an open account for you to purchase Osteopathic services from us.


How we share your data

With our registration governing body the GosC.

With our accountant Thomson’s Accountancy, Bedford.

With an Insurance company e.g Bupa, AxaPP, Simply Health or whoever you claim via. 

In rare, specific cases. We will access, transfer, disclose and preserve personal data when we have a good faith belief that doing so is:

  • allowed under applicable law;

  • necessary to respond to valid requests for information, including from law enforcement agencies;

  • necessary to protect our customers, for example to prevent fraud.



You have rights over how we use your data

Access: You have a right to know whether we hold personal information about you. Where this is the case, you may request a copy of your personal data we held, as well as information about how long it is being used. Your request will be responded to within one calendar month of your request. Please note that we may require you proof of identity before we are able to provide any information.

Rectification: Where information held about you is inaccurate or incomplete, you may request its rectification or completion.

Erasure: In certain circumstances, you may request that your information be erased (subject to conditions). Automated individual decision-making/ Profiling. You have a right not to be subject to a decision made based upon the automated means, without any human involvement. You also have a right not to be subject to a decision made based upon the automated precessing of your personal data to evaluate certain things about you. These rights are subject so specific conditions, and in the rare cases where we may make decisions about you based on automated individual decision-making or profiling, you will always be able to request human intervention in the decision-making process, or challenge our decision.

Withdrawal of Consent.

You are allowed to withdraw your consent to our use of your data at any time. If there is no other justification for the use of your data, we will stop using it.

If you wish to raise a complaint on how we we have handled your personal data, you can contact our Director, who will investigate the matter. If you are dissatisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (

To exercise any of these rights, or for further information on how your personal data is handled, please contact us at


How long we keep your information.

Luton Osteopathic& Sports Injury Clinic Limited retain personal data for a minimum of 7 years (complying with our governing bodies guidelines/legal obligations).


Transfers abroad.

We may transfer your data abroad if we have a legal obligation to do so.

Where in cases, Luton Osteopathic& Sports Injury Clinic Limited will always insure that your information is safe and only sent to organisations providing adequate safeguards, such as:

  • Organisations established in countries providing adequate provisions to safeguard your personal data.

  • Organisations are contractually bound to protect your information.

  • Organisations who have obtained Privacy Shield certification.


Changes to this policy.

This policy was last updated on 19/3/2018. If we change our Policy and Cookies Policy, we will update the changes on this website. We may also place notices on other pages of the website so you can check our current policy at any time.

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